Refunds and Cancellations

Last updated: 7/30/2026

1. Strict No Refund Policy

Due to the digital nature of our products (downloadable software and license keys) and the instantaneous delivery mechanism, we maintain a strict NO REFUND and NO CANCELLATION policy.

Once a purchase is completed and the license key has been generated or delivered, the sale is considered final. We cannot revoke digital licenses once they have been issued.

2. Concierge Setup and Testing

To ensure complete customer satisfaction before purchase, we offer a robust Concierge Support System. Before you commit to buying, we provide:

• A free live demo video call to see the software in action.
• Expert assistance to install and configure the software on your specific hardware.
• A 10-15 minute live test environment so you can personally verify that the software meets your expectations.

Because we offer these comprehensive pre-purchase testing mechanisms to guarantee the product works on your system, we do not entertain refund requests post-purchase.

3. Accidental Double Charges

In the rare event of a technical glitch resulting in a double charge for the same transaction, please contact our support team immediately.

Upon verification of the duplicate transaction, we will initiate a refund for the excess amount. The refunded amount will be credited back to the customer's original bank account or payment method within 5-7 working days from the date of approval.

4. Contacting Us

If you have any questions regarding this policy or need assistance with accidental charges, please reach out via our Contact Us page or email us at support@interviewcracked.com.